Business Factors
- SAP program management with various project streams (HR, FI, PS, LE)
- Business Process Modeling and Data flow for all business functional streams: Clearer process definition result in less scope creep.
- Tight integration of business functions and processes: Understanding and articulating the importance of the integration
- Master data management, Data definition and data Mapping
- Data conversion and synchronization between various systems
- User expectation Management and Adoption
- Public Sector specific reporting requirements such as IPSAS
- Baseline metrics and KPI
- Change Management and End user training
Technical Factors
- Server hardware: Operating system and virtualization
- Storage technology: RAID and Replication technologies
- Database: Robust and Scalable, Concurrency and Data Integrity
- Network: LAN, WAN topology, Bandwidth considerations, ISPs and MPLS connectivity, Switches, Routers and Firewalls
- SAP Technical: SAP Release level, Compatibility, Product Availability Matrix (PAM), System Landscape Planning and design
- DR Consideration: DR Locations, Recoverability and SLAs
- System Security: Access control, Data security and Segregation of Duties, Tools for Audit, Vulnerability scanning and reporting
- Licensing for hardware, Software, tools and services
- Customization of the packaged product to fit the business requirement
- Baseline metrics and KPI
On going Operation
- Technical administration support to sustain UMOJA eco system. This includes servers, databases, network, security and SAP application suits.
- Help Desk: The centralized instance demands follow the sun concept.
- Upgrades and Enhancements comprising of both technical and business functions.
